While ease of use is a major design consideration in everything we do, the fact is, communications systems and networks are growing in complexity every year. Further, new applications such as distance learning, are requiring skills that are frequently beyond those in-house.
Rycat’s newest service, training and performance support, is designed to counter this trend. This ensures that operators and end users have the necessary skills to use the system effectively and efficiently.
Training sessions are targeted to each user group, designed to deliver only what is needed, rather than nice to know material.
Post deployment support is also addressed through the use of performance support mechanisms such as job aids, step action tables for commonly used functions, customized J-I-T reference materials, and others.